Frequently asked questions

Before rushing to contact our customer service, have a look at our list of FAQ.

You might find something interesting !

Products:

Bollé Safety lens and frame marking is specific to each product.
Certified by independent laboratories, this information guarantees protective eyewear quality and resistance.
Each marking corresponds to a specific use and protection.
To know the level of protection of the equipment, 2 types of marking must be identified:
- The lens marking : whether for spectacles, goggles or a face shield, a marking must be present on each lens. It guarantees the quality of the lens. It indicates the type of filtration of the shield(s), identifies the manufacturer, the mechanical, electrical and thermal resistance, the optical class and the CE standard.
- The frame marking : whether for spectacles, goggles or a face shield, a marking must be present on the frame. It guarantees the quality of the frame. It identifies the manufacturer and indicates the mechanical, electrical, chemical and thermal resistance, and the EN and CE standard.

There is no precise validity period for our products, their lifespan will depend on the care taken in their maintenance and their conditions of use. To maintain the products quality we recommend: scratched or damaged lenses must be replaced by the original complete products. If the frame is damaged, also replace the entire article. After each use, it is recommended to keep the spectacles or protective mask in a microfibre case or a semi-rigid case.

For products without prescription:
Bollé Protection guarantees the Buyer against all manufacturing defects affecting the goods and accessories, within the limit of the price of the aforesaid damaged goods and accessories, to the exclusion of all direct or indirect damage caused by this defect.
For products with prescription:
These products are guaranteed for two years, lenses and frames, against any manufacturing defects with the exception of wear due to use *. The responsibility falls upon the user once he has voluntarily modified the product. In this case the warranty would not apply and the product would no longer comply with norm EN166.
* The following are not not considered as manufacturing defects:
  - Scratches caused by use
  - Cracks due to poor use
  - Breakage due to use
  - Lapse of the guarantee
  - Removal of the side protective shell
- Poor care of the glasses (heat, cleaning ...)
Non-exhaustive list.

To activate your product warranty, please contact Bollé Safety customer service at +33 (0)4 78 85 63 23 64 or via the contact form on the site.

You must contact our Consumer Service via the "Contact Us" form, indicating your order number and a photo of the product received. Our Consumer Service will provide you with a response as soon as possible.

Bollé Protection guarantees the Buyer against all manufacturing defects affecting the goods and accessories, within the limit of the price of the aforesaid damaged goods and accessories, to the exclusion of all direct or indirect damage caused by this defect.

Scratched or damaged lenses must be replaced by the original complete products. If the frame is damaged, also replace the entire article. After each use, it is recommended to keep the spectacles or protective mask in a microfibre case or a semi-rigid case.

Some of our models have spare parts available through your dealer, if the part you are looking for is not in the catalogue then we recommend you exchange the complete product.

Some of our models have spare parts available through your dealer, if the part you are looking for is not in the catalog then we recommend you to change the complete product.

You can download the data sheet of a product by consulting its page on the website.

For products that are not sold online, you can request a quote or contact Bollé Safety customer service.

Polarized and flashed lenses are recommended in the case of outdoor activity with a high risk of glare or to reduce reflections on surfaces such as water, windows etc ...

The certification of our products requires not to be able to modify the original product except in the case of parts not essential to the overall resistance of the product. In this case the warranty would not apply and the product would no longer comply with norm EN166. Please contact Bollé Safety customer service on +33 4 78 85 23 64 or via the contact form for further information.

Scratched or damaged lens must be replaced with the original complete products. If the lens is not damaged, UV filtration remains completely intact.

Standards:

This European Standard is applicable to all types of individual eye protectors used against the various dangers that can be encountered in industry, laboratories, educational institutions, in the course of DIY activities, etc., which may damage the eye or impair vision, with the exception of radiation from nuclear sources, X-rays, laser emissions and infrared radiation (IR) emitted by low temperature sources.

EN169 WELDING FILTERS
Specifies the scale numbers and requirements relative to the transmission factor of filters designed to protect operators carrying out work involving welding, hard soldering, arc gouging using compressed air and plasma stream cutting. It also includes requirements relative to dual scale number welding filters.


EN379 VARIABLE OR DUAL SCALE WELDING PROTECTION FILTERS
EN379 specifies the requirements relating to welding filters which automatically switch their transmission factor in the clear zone to a lower value when a welding arc is struck (known as welding filters with switchable scale numbers). The specifications of the standard apply if such a filter is to be used for the continuous observation of the welding process and if it is only used during the period where the arc is ignited. The standard also specifies the requirements for welding filters with different welding scale numbers in the clear zone (called welding filters with a double scale number). These filters are used for welder protective eyewear or system-mounted protection.


EN175 WELDING GOGGLES AND EQUIPMENT
This European standard specifies the requirements and test methods related to personal protective equipment used to protect the operator’s eyes and face against harmful optical radiation and other specific risks due to customary welding or cutting processes or other associated techniques. The standard specifies protection, including ergonomic aspects, against various risks or hazards including radiation, fire, mechanical and electrical risks. This standard defines the terms used and specifies the requirements related to materials, design and manufacture.

EN170 ULTRAVIOLET RADIATION
European standard EN170 specifies the scale numbers and requirements relative to the transmission factor of filters protecting against ultraviolet radiation/sources of artificial light. The protection filters specified in this standard are not suitable for looking directly at bright light sources such as high-pressure xenon arc lamps or looking directly or indirectly at electric welding arcs. In this case a welding filter must be used as specified in standard EN169 with a scale number suitable for the light source.


EN171 INFRARED RADIATION
This European standard specifies the scale numbers and requirements relative to the transmission factor of filters protecting against infrared radiation.


EN172 SOLAR FILTERS FOR USE IN THE WORKPLACE
EN172 defines the scales and requirements of the corresponding transmission factor for solar filters for industrial use/natural light sources.

What are the obligations for companies? 
Identify all the risks in the workplace and assess the level of risk
Remove the risk, set up collective protective measures and if this is not possible or is insufficient, provide personal protective equipment
Consult the company health and safety commission
Select PPE adapted to the risks to be covered and check the validity of this choice
Inform employees of the risk, the conditions for use of the PPE and the instructions
Train employees in the use of PPE
Provide employees with their own PPE free of charge
Ensure the PPE is actually used and is used properly
Ensure the condition of the PPE remains compliant
Check some PPE regularly

What are the obligations for employees?
The obligations of employees stem directly from the company's internal regulations, approved by the Labour Inspectorate and deemed to be the practical and appropriate application of the Labour Code .

Risks:

It is necessary to check the marking on the lens, if the marking begins with 2 or 3, then the product protects well from UV radiation, in the case of a clear or yellow lens. The other shades of lens protect from UV and solar radiation.

European directive 89/656 makes the wearing of eye or facial protection compulsory for:
• Welding, sanding and cutting work
• Drilling and chiselling
• Stonework
• Handling nail guns
• Using machines which remove shavings when processing materials, producing short chips
• Stamping work
• Removal and fragmentation of shards
• Working with jets of abrasive granules
• Handling acid and alkaline products, disinfectants and corrosive detergents
• Handling liquid spray equipment
• Handling molten metal and working in proximity to it
• Activities in environments with radiant heat
• Laser work

In France, 11 485 periods of sick leave recorded in 2013 including 70 permanent stoppages related to eye injuries.
The two main causes of eye accidents are lack of protection and inadequate protection but 90% of eye injuries can be avoided by using suitable glasses and shields!

Source : Study 2014-245-CTN - CNAMTS - November 2014 concerning accidents at work in 2013

My Account:

You do not have to create an account to be able to place an order. You can choose to checkout as a guest. However, we suggest creating a customer account to better track your orders and be able to place your orders more quickly.

You can change your personal information by logging into your account with your email and password. When you are connected you can modify your personal information (delivery address, password, email address, etc.).

Click on the icon of "Sign in" and click on "Forgot password" and enter your email address in the dedicated field. You will receive a few minutes later an email on your mailbox with a link to reset your password. If you do not see anything in your Inbox, remember to check your spam.

My order:

The items in your cart are saved for 7 days but are not reserved. After this period, they will be automatically removed from your basket.

To use your discount code, you must first add your items to your shopping cart. Then you will see the words "Do you have a discount code?" below the summary of your basket. Enter your promotional code in the dedicated field then click on "Apply". You will then see the discount indicated for each item in the order summary.

Unfortunately, we cannot apply a promotional code after the validation of your order.

You can only add one promotional code per order.

As soon as your order is shipped you will receive an email from DHL with your tracking number. To follow the progress of your order simply click on the tracking link which will direct you to the DHL website where you can follow the different stages of delivery.

You cannot modify or cancel an order already validated. You can return your package for free by logging into your personal space and getting a refund if you make the return within 14 days. To find out more go to the "Delivery and Return" section of our FAQ.

If you have ordered a product and it is no longer available, your order will be canceled, and we will issue a refund. You will be notified by email of the cancellation and refund. It will be visible in your bank account within 48 working hours from the moment we proceeded with the refund.

If the product you have received does not correspond to your order or if it is in poor condition you must contact our Consumer Service via the "Contact us" form, indicating your order number and a photo of the product received. Our Consumer Service will answer as soon as possible.

Payment :

All our payment methods are secure, and payment must be made in cash. We accept:

  • Credit card, network cards are accepted: Visa, MasterCard, debit card (American Express network cards are not accepted on the website)
  • Paypal

 

You will be charged when your order will be shipped. During shipment, an email is sent with a link to download the invoice linked to the order.

Delivery and returns policy :

The standard delivery is 3 working days, 24 to 48 hours for Express deliveries. Delivery times are counted as soon as the order leaves our warehouse. For all orders over 200€ standard delivery is free. For a standard delivery below 200€ , the delivery costs are 3.99€ . For Express delivery in 24/48 hours, the delivery costs are 7.99€ .

Yes, the packages are sent to the delivery address you provided when confirming your order. You have the option of registering multiple addresses in your account and differentiating between delivery and billing addresses.

We deliver in the following areas:

  • France
  • United Kingdom
  • Republic of Ireland
  • Spain (excluding Andorra, the Canary Islands, Ceuta and Melilla)
  • Belgium
  • Germany (excluding Helgoland and Büsingen)
  • Austria
  • Luxembourg

 

You receive an SMS from DHL to notify you of the delivery. If you are not present that day, DHL will make a second next day delivery attempt. If you are not present the next day either, the delivery person drops the package in a DHL depot and alerts you by SMS.

First, you have a period of 14 days following the reception of your order to inform us of your wish to return part or all your order. You must then return the items to us within 14 days following your cancellation.

 

  • 1. Please login to your account then under the "My Orders" tab, confirm the products you wish to return. If you ordered as a Guest, please go to the Log In page and complete the "Check Order" form.
  • 2. Select the items you want to return, the quantity as well as the reason for your return.
  • 3. You will then receive under 2 working days the Return form by email, that you will have to print.
  • 4. Prepare your package for the return:
    • o Returned items must be in new, unused condition and in their original packaging. Please note that no other product should be placed in the carton for this return order.
    • o Slip the Return from in your package
    • o Close your package and affix the prepaid return label that was provided in the package upon delivery.

 

All you must do is drop off your package at the DHL point of your choice. To find the nearest DHL relay to you: https://locator.dhl.com/ Upon receipt in our warehouse, returns are processed within 14 days. You will be notified by email when your return is processed and refunded.


In case of exercising the right of withdrawal, the return costs are at your expense: a fixed amount of 5€ will be automatically deducted from the refund for the return and transport costs of the Product.

Once we have received your return item, we will refund the returned items via the payment method used when ordering. If you return only some of the products ordered and not all of them, the delivery costs will not be refunded, only the returned product will then be refunded to you.

Warranty and after-sales service

Bollé Safety guarantees its products against manufacturing defects for 1 year from the date the goods were invoiced to you. Scratches or breakage due to abuse / aggressive use are not covered by warranty.

We only guarantee the products you have ordered from our website. If you want warranty or after-sales service for a product that you have not purchased on our website, please contact a Bollé Safety dealer with your product and your purchase invoice (for warranty).

We do not offer the online sales service for spare parts and replacement screens / lenses. However, we invite you to contact a Bollé Safety reseller who will be able to take your request into consideration.