Our desire to continuously improve our performance has been reflected in the implementation, evaluation and certification of our Quality Management System under ISO 9001 - version 2015, which has been in place since July 2018.

What is the IS0 9001 standard?

The ISO 9001 standard establishes the organizational requirements for the existence of a quality management system. It provides a framework for a systemic approach to process management that will meet your expectations and satisfy you as well as possible.


Our Quality Policy is based on 5 axes:​

• To develop the company through innovation, by listening to market demands and seizing opportunities in a continuous dialogue with our customers and our various partners, with a particular focus for 2022 on  RX, on the expansion of  core verticals in key geographies and on increasing our Brand Visibility.

 

• To offer our customers distinctive and more sustainable products of controlled quality, conformity and traceability, as well as an efficient and regular logistics service.  

 

• To ensure the durability and visibility of our brands through a strong commercial presence and the development of new digital services (new RX webshop, new B2B, New B2C/B2SME, …)

 

• To encourage the commitment, autonomy and quality of life at work of our employees, by providing them with the conditions and means for their competence and efficiency.

 

• Extend our Quality Management System to include our ESG approach based on 2 pillars:
  • Measure and minimize our environmental impact across our value chain
  • Securing sustainable relationships with our suppliers and ensuring ethical work practices.