Frequently asked questions

Find answers to frequently asked questions about standards, risks and our products.

What product protect from UV radiations ?<p>It is necessary to check the marking on the lens, if the marking begins with 2 or 3, then the product protects well from UV radiation, in the case of a clear or yellow lens. The other shades of lens protect from UV and solar radiation.</p>

What type of protection should I choose based on my activity?<p>To find the right product for your activity, use our product finder via the following link:</p>

What are the best protections for chemical risks? Mechanical? Electrical? Thermal? Related to radiation?<p>To find the best product according to the risks of your work environment, use our product finder via the following link:</p>

Why should I wear protective eyewear?<p>European directive 89/656 makes the wearing of eye or facial protection compulsory for:<br />&bull; Welding, sanding and cutting work<br />&bull; Drilling and chiselling<br />&bull; Stonework<br />&bull; Handling nail guns<br />&bull; Using machines which remove shavings when processing materials, producing short chips<br />&bull; Stamping work<br />&bull; Removal and fragmentation of shards<br />&bull; Working with jets of abrasive granules<br />&bull; Handling acid and alkaline products, disinfectants and corrosive detergents<br />&bull; Handling liquid spray equipment<br />&bull; Handling molten metal and working in proximity to it<br />&bull; Activities in environments with radiant heat<br />&bull; Laser work</p><p>In France, 11 485 periods of sick leave recorded in 2013 including 70 permanent stoppages related to eye injuries.<br />The two main causes of eye accidents are lack of protection and inadequate protection but 90% of eye injuries can be avoided by using suitable glasses and shields!</p><p>Source : Study 2014-245-CTN - CNAMTS - November 2014 concerning accidents at work in 2013</p>

What kind of protection should I wear to protect my eyes from IR radiation ?<p>At the moment we have no products certified for protection from infrared radiation but a product is under developpement.</p>

What are the different markings on the product?<p>Boll&eacute; Safety lens and frame marking is specific to each product.<br />Certified by independent laboratories, this information guarantees protective eyewear quality and resistance.<br />Each marking corresponds to a specific use and protection.<br />To know the level of protection of the equipment, 2 types of marking must be identified:<br />- The lens marking : whether for spectacles, goggles or a face shield, a marking must be present on each lens. It guarantees the quality of the lens. It indicates the type of filtration of the shield(s), identifies the manufacturer, the mechanical, electrical and thermal resistance, the optical class and the CE standard.<br />- The frame marking : whether for spectacles, goggles or a face shield, a marking must be present on the frame. It guarantees the quality of the frame. It identifies the manufacturer and indicates the mechanical, electrical, chemical and thermal resistance, and the EN and CE standard.</p>

Is there a validity period for products?<p>There is no precise validity period for our products, their lifespan will depend on the care taken in their maintenance and their conditions of use. To maintain the products quality we recommend: scratched or damaged lenses must be replaced by the original complete products. If the frame is damaged, also replace the entire article. After each use, it is recommended to keep the spectacles or protective mask in a microfibre case or a semi-rigid case.</p>

How do I get my warranty to work?<p>For products without prescription:<br />Boll&eacute; Protection guarantees the Buyer against all manufacturing defects affecting the goods and accessories, within the limit of<br />the price of the aforesaid damaged goods and accessories, to the exclusion of all direct or indirect damage caused by this defect.<br />For products with prescription:<br />These products are guaranteed for two years, lenses and frames, against any manufacturing defects with the exception of wear due to use *. The responsibility falls upon the user once he has voluntarily modified the product. In this case the warranty would not apply and the product would no longer comply with norm EN166.<br />* The following are not not considered as manufacturing defects:<br />&nbsp; - Scratches caused by use<br />&nbsp; - Cracks due to poor use<br />&nbsp; - Breakage due to use<br />&nbsp; - Lapse of the guarantee<br />&nbsp; - Removal of the side protective shell<br />- Poor care of the glasses (heat, cleaning ...)<br />Non-exhaustive list.</p><p>To activate your product warranty, please contact Boll&eacute; Safety customer service at +44 (0)208 391 4700 or via the contact form on the site.</p>

I have a problem with my product, it is defective, worn prematurely I would like to contact after-sales service.<p>In the case of a defective product, please contact your dealer and / or the quality department via the appropriate contact form.</p>

What is the warranty on the lenses? (Scratches)<p>Boll&eacute; Protection guarantees the Buyer against all manufacturing defects affecting the goods and accessories, within the limit of the price of the aforesaid damaged goods and accessories, to the exclusion of all direct or indirect damage caused by this defect.</p>

I scratched the lens of my glasses, what can I do?<p>Scratched or damaged lenses must be replaced by the original complete products. If the frame is damaged, also replace the entire article. After each use, it is recommended to keep the spectacles or protective mask in a microfibre case or a semi-rigid case.</p>

Is it possible to change the lens without changing the frame?<p>Some of our models offer replacement lens, for example the COBRA model. For more information please contact the sales department via the appropriate form on our website.</p>

How to buy a spare part?<p>Some of our models have spare parts available through your dealer, if the part you are looking for is not in the catalog then we recommend you to change the complete product.</p>

Where can I find a product datasheet?<p>You can download the data sheet of a product by consulting its page on the website or via our B-Base download page.</p>

How can I get product prices?<p>To obtain the current general pricelist, please contact your dealer or Boll&eacute; Safety customer service directly.</p>

For what kind of use is a flashed and polarized lens?<p>Polarized and flashed lenses are recommended in the case of outdoor activity with a high risk of glare or to reduce reflections on surfaces such as water, windows etc ...</p>

Do you sell spare parts for prescription frames?<p>The certification of our products requires not to be able to modify the original product except in the case of parts not essential to the overall resistance of the product. In this case the warranty would not apply and the product would no longer comply with norm EN166. Please contact Boll&eacute; Safety customer service on +33 4 78 85 23 64 or via the contact form for further information.</p>

What is the durability of UV protection over time?<p>Scratched or damaged lens must be replaced with the original complete products. If the lens is not damaged, UV filtration remains completely intact.</p>

What is EN166 norm ?<p>This European Standard is applicable to all types of individual eye protectors used against the various dangers that can be encountered in industry, laboratories, educational institutions, in the course of DIY activities, etc., which may damage the eye or impair vision, with the exception of radiation from nuclear sources, X-rays, laser emissions and infrared radiation (IR) emitted by low temperature sources.</p>

What are the protection standards for welding work?<p><strong>EN169 WELDING FILTERS</strong><br />Specifies the scale numbers and requirements relative to the transmission factor of filters designed to protect operators carrying out work involving welding, hard soldering, arc gouging using compressed air and plasma stream cutting. It also includes requirements relative to dual scale number welding filters.</p><p><br /><strong>EN379 VARIABLE OR DUAL SCALE WELDING PROTECTION FILTERS</strong><br />EN379 specifies the requirements relating to welding filters which automatically switch their transmission factor in the clear zone to a lower value when a welding arc is struck (known as welding filters with switchable scale numbers). The specifications of the standard apply if such a filter is to be used for the continuous observation of the welding process and if it is only used during the period where the arc is ignited. The standard also specifies the requirements for welding filters with different welding scale numbers in the clear zone (called welding filters with a double scale number). These filters are used for welder protective eyewear or system-mounted protection.</p><p><br /><strong>EN175 WELDING GOGGLES AND EQUIPMENT</strong><br />This European standard specifies the requirements and test methods related to personal protective equipment used to protect the operator&rsquo;s eyes and face against harmful optical radiation and other specific risks due to customary welding or cutting processes or other associated techniques. The standard specifies protection, including ergonomic aspects, against various risks or hazards including radiation, fire, mechanical and electrical risks. This standard defines the terms used and specifies the requirements related to materials, design and manufacture.</p>

What are the radiation protection standards?<p><strong>EN170 ULTRAVIOLET RADIATION</strong><br />European standard EN170 specifies the scale numbers and requirements relative to the transmission factor of filters protecting against ultraviolet radiation/sources of artificial light. The protection filters specified in this standard are not suitable for looking directly at bright light sources such as high-pressure xenon arc lamps or looking directly or indirectly at electric welding arcs. In this case a welding filter must be used as specified in standard EN169 with a scale number suitable for the light source.</p><p><br /><strong>EN171 INFRARED RADIATION</strong><br />This European standard specifies the scale numbers and requirements relative to the transmission factor of filters protecting against infrared radiation.</p><p><br /><strong>EN172 SOLAR FILTERS FOR USE IN THE WORKPLACE</strong><br />EN172 defines the scales and requirements of the corresponding transmission factor for solar filters for industrial use/natural light sources.</p>

What are the obligations for companies and for employees regarding PPE?<p><strong>What are the obligations for companies?&nbsp;</strong><br />Identify all the risks in the workplace and assess the level of risk<br />Remove the risk, set up collective protective measures and if this is not possible or is insufficient, provide personal protective equipment<br />Consult the company health and safety commission<br />Select PPE adapted to the risks to be covered and check the validity of this choice<br />Inform employees of the risk, the conditions for use of the PPE and the instructions<br />Train employees in the use of PPE<br />Provide employees with their own PPE free of charge<br />Ensure the PPE is actually used and is used properly<br />Ensure the condition of the PPE remains compliant<br />Check some PPE regularly</p><p><strong>What are the obligations for employees?</strong><br />The obligations of employees stem directly from the company&#39;s internal regulations, approved by the Labour Inspectorate and deemed to be the practical and appropriate application of the Labour Code .</p>

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